QQEE App Privacy Policy – How Your Information Is Kept Safe

1. Introduction & Scope

This Privacy Policy applies to all services provided through the QQEE App website and mobile application. QQEE App is committed to creating a safe and transparent gaming environment for users in Bangladesh, and this Privacy Policy is a key part of that commitment.

By using QQEE App, you agree to this Privacy Policy. We believe your data belongs to you — which is why we are committed to being fully transparent about how it is used.

This policy is built in accordance with international data protection standards. Every QQEE App employee is required to comply with it.

2. What Information We Collect

QQEE App may collect the following types of information to provide its services:

We only collect the information genuinely needed to provide our services. Collecting excessive or unnecessary data goes against QQEE App's policy.

3. How Information Is Collected

QQEE App collects information in several ways:

• Directly from you: At the time of registration, when updating your profile, or when contacting support.
• Automatically: When you use QQEE App, cookies, log files, and web beacons automatically collect certain information.
• From Third Parties: Payment providers (bKash, Nagad) share specific information to verify transactions.
• During the Verification Process: From documents submitted for KYC (Know Your Customer) verification.

4. How Information Is Used

QQEE App uses the information it collects for the following purposes:

• To create and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To verify age and confirm account identity.
• To detect and prevent fraud and unusual activity.
• To personalize your gaming experience and show you relevant promotions.
• To provide customer service and support.
• To analyse and improve platform performance.
• To fulfill legal and regulatory obligations.

QQEE App never sells your data to advertisers or shares it with unknown third parties for marketing purposes.

5. Third Parties & Data Sharing

QQEE App may share data with certain third parties in limited circumstances. This is always done with the minimum necessary information:

• Payment Provider: Necessary information is shared with bKash, Nagad, and similar services for transaction verification.
• Game providers: With game software providers for the operation of live games.
• Law enforcement agencies: As part of a court order or valid legal process.
• Security Verifier: With accredited agencies for fraud prevention and KYC verification.

6. Cookies & Tracking Technologies

QQEE App uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for login sessions and account security.
• Functional Cookies: Remembers your preferred language and settings.
• Analytics Cookies: To understand how the platform is used – based entirely on anonymised data.

You can disable cookies through your browser settings. However, disabling essential cookies may cause some QQEE App features to not function properly.

7. Security Measures

QQEE App uses industry-standard security measures to protect your data — not just as a promise, but backed by real technology.

• 256-bit SSL/TLS encryption – applied to all data transmissions.
• Secure, isolated database servers where financial data is stored in encrypted form.
• Two-factor authentication (2FA) supported.
• Automatic alerts for suspicious logins or unusual account activity.
• Regular third-party security audits.
• Strict data access controls for all staff.

That said, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and never share your login credentials with anyone.

8. Data Retention Period

QQEE App retains your data only for as long as necessary or as required by law. The general rule is:

• Active account data is retained for as long as the account remains open.
• Financial transaction records are retained for a minimum of 5 years after account closure (legal obligation).
• Data from inactive accounts is automatically archived after 12 months.
• Support communication records may be retained for up to 2 years.

After the defined retention period, data is securely deleted or anonymised.

9. Your Data Rights

Every QQEE App member has the following rights over their own data:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Deletion: You may request deletion of your data under certain conditions.
• Right to Object to Processing: You may object to your data being used for specific purposes.
• Right to Data Portability: You may request a copy of your data in a standard, portable format.

10. Information of Minors

QQEE App is strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors.

If you suspect a minor has been using QQEE App, please notify us immediately. We will promptly delete the relevant account and associated data.

11. Changes to the Privacy Policy

QQEE App may update this Privacy Policy from time to time. If significant changes are made, you will be notified via email or platform notification.

Continued use of the qqee app after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly.

12. Contact

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us: